After connecting the pod to the battery, the Surge automatically activates when you inhale. You don’t need to worry about pressing any buttons or turning anything on. Simply inhale and enjoy!

The Surge charges via USB-C. You should always use the cable provided with your Surge to charge the device. The USB-C end of the cable connects to the Surge, while the larger USB-A end of the cable can connect to standard USB ports, such as those found on devices like laptops, USB plugs and USB wall outlets.

Plug in the cable, and the light will begin to flash. Once fully charged, the light will stop flashing.

Your Surge is always ready to go, so you don’t need to worry about turning the device on. Ensure your Surge receives a full charge cycle before using it for the first time. Connect the pod to the battery and you’re ready to vape!

The Surge is simple to clean. Use a dry cotton swab or paper towel to remove any liquid or moisture around the pod and where the battery connects to the pod. It’s normal for small deposits of residue to build up over time, so take care to monitor this and clean the device regularly.

Surge uses ultrasonic technology to heat e-liquid in the pod and turn it into vapor. By using ultrasonic technology, Surge eliminates the need for coils, avoiding any burnt taste or dry hits.

There are several factors that may cause vapour production to reduce.

Low battery: Check your battery light indicator to see if the reduced vapour production is caused by a lack of power. If your device is displaying a blinking red light, the battery has 20% or less remaining power and it’s time to charge it.

Device needs to be cleaned: Over time, small deposits of e-liquid may build up on the bottom of your pod and the connection point on the battery. This may impact performance if it is not cleaned. Use a cotton swab or paper towel to remove any residue. This should restore normal connectivity and allow full power delivery to resume.

Low e-liquid level: When the e-liquid inside your Surge pod is almost fully depleted, the pod may not operate at full efficiency. This may result in reduced vapour and flavour output. When the e-liquid level in your pod is very low, it’s time to install a new pod.

Low e-liquid level: When the e-liquid inside your Surge pod is almost fully depleted, the pod may not operate at full efficiency. This may result in reduced vapour and flavour output. When the e-liquid level in your pod is very low, it’s time to install a new pod.

If your battery flashes when you try to vape, this may indicate that there is an issue you need to resolve.

Low battery: Check your battery light indicator to see if the reduced vapour production is caused by a lack of power. If your device is displaying a blinking red light, the battery has 20% or less remaining power and it’s time to charge it.

Device needs to be cleaned: Over time, small deposits of e-liquid may build up on the bottom of your pod and the connection point on the battery. This may impact performance if it is not cleaned. Use a cotton swab or paper towel to remove any residue. This should restore normal connectivity and allow full power delivery to resume.

The Surge is powered by an internal battery. Although this battery is designed to have a long life cycle, its capacity will reduce after extended periods of daily use. After approximately 300 charge cycles, you may notice diminished battery life. When your surge battery is no longer able to hold a satisfactory charge, it’s time to replace it.

If you have not been using your Surge device for an extended time and it seems to be presenting diminished battery capacity, the following may apply:

1. Your charging cable or outlet is not working properly.

2. Your device needs to be cleaned.

3. The battery unit may be faulty.

If your Surge device is clean and it’s not charging properly, try testing your provided USB-C cable, by using with different outlets, for example, a laptop USB outlet and a wall USB outlet. If your Surge can charge properly using one of these outlets, but not another, then the outlet may be at fault.

If your device is unable to charge using any outlet, then your USB-C charging cable may be faulty. If this is the case, please contact customer support for a replacement USB-C charging cable.

If your USB-C charging cable and outlets work with other devices, then your Surge battery may be faulty. If this is the case, please contact customer support for a replacement battery unit.

If you use your Surge device too frequently in a short period of time, it may become hot. The Surge features built in protections to prevent this from damaging the device, but if your device feels hot to the touch, stop using it immediately and allow it to cool.

You should never leave your Surge device in direct sunlight, or in hot environments unattended. This can damage the battery permanently and may stop the device from functioning correctly.

No. All Surge pods are pre-filled with high quality e-liquid that has been specifically designed for use with ultrasonic vaping technology. Surge pods are designed for one-time use only. Attempting to alter or disassemble a Surge pod could damage your device or result in loss of performance.

When your Surge pod is empty, it will no longer produce flavour or vapour. You will notice a sharp decline in performance as the level of e-liquid in your Surge pod becomes too low. You can also look at the Surge pod to inspect the e-liquid level. When you can no longer see e-liquid remaining in the pod, or vapour output severely diminishes, it is time to install a new pod.

Surge pods contain premium e-liquid which has been specifically designed for use with ultrasonic vaping technology. Surge pods contain the following ingredients: Nicotine, Propylene Glycol and Vegetable Glycerin, and Natural and Artificial Flavors. All ingredients used in Surge pods are food grade and thoroughly tested.

Surge is launching with 18mg/ml (1.8%) pods only. This is because Surge is designed for adult smokers who require nicotine. Our research indicates that 18mg/ml is the ideal level to be paired with ultrasonic vaping technology for maximum nicotine satisfaction.